Policy: reservation, cancellation, payment

biorocks gili trawangan

Reservation policy

There are two types of reservation:

  • Pre-booking with deposit via bank transfer or Paypal online payment.
    Please note that all payment to us is free of charges.
    Once your deposit payment is received in our account, your reservation is guaranteed.
  • Booking 1 day before by WhatsApp.
    Your reservation will not be guaranteed and your booking will  depends on our availability.

Cancellation and No show policy

  • Any cancellation 5 days or more prior to arrival is subject to a full refund of deposit paid less 10% indonesian tax and any applicable transfer fee or bank charges.
  • Cancellation within 5 days, No Show, Early Departures or Late Arrivals are subject to a 100% cancellation fee of all deposit paid.

Whilst we are sympathetic to circumstances that are not within your control, please understand that this is also not our fault and the 100% cancellation fee will still be charged.

Payment

  • Paypal (Paypal fee is 6.6%).
  • Cash
  • Bank transfer
biorocks gili trawangan